Shipping & Returns

PLEASE NOTE: ALL SALE & CLEARANCE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS AND EXCHANGES.

NO PRICE ADJUSTMENTS TO PREVIOUS PURCHASES.

Returns

To start your return, please use the link here

Is it free to return?

We offer free domestic (US) returns and you will receive a prepaid return label. For International deliveries, you will have to pay for the carrier to return your item(s).

Please email customercare@willychavarria.com

Shipping Services

United States

For domestic orders in the Lower 48 States, we offer complimentary UPS shipping for all orders.

Europe and the United Kingdom

For Europe and UK, we offer complimentary DHL Express on all orders over £300 or €250

Complimentary International

Shipping on all orders over $500.

WILLY CHAVARRIA does not offer direct exchanges. WILLY CHAVARRIA has the right to deny returns for refund or credit if the merchandise does not meet the company’s return policy requirements.

We are not responsible for missing packages.
Store credits or refunds will not be processed until the return has been received and approved.

Klarna

Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).

Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.

Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.

Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.